WorkSmart Staffing
http://www.worksmartstaffing.com
http://www.worksmartstaffing.com
true
Customer Service Representative
528 Carwellyn Rd Abbeville, SC 29620 US
Posted: 07/18/2024
2024-07-18
2024-08-26
Employment Type:
Contract To Hire
Job Category: Customer Service
Job Number: 10210
Job Description
Job Summary:
Performs diversified duties to provide best possible service to the industrial market customer base with the purpose of driving sales growth and optimizing customer experience.
Essential Functions:
• Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our customers.
• Maintain customer satisfaction ratings based on explicit criteria implemented by the company.
• Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
• Analyze and communicate lead times and customer order status.
• Provide product support.
• Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
• Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.
• Input data into the company computer platform.
• Assist in creating ways for delivering excellent customer service to irate or problematic customers.
Secondary Duties:
• Data Entry
Qualifications:
High School Diploma or equivalent (GED) required.
Post high school education is preferred
Experience:
Customer service, sales, training or member retention preferred
Skills:
WorkSmart is an Equal Employment Opportunity Employer. We prohibit discrimination and harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
In order to be considered for employment, applicants must have authorization to work in the United States.
Our company maintains a zero-tolerance policy for illegal drug use or possession in the workplace. Pre-employment drug screening may be conducted, and employees may be subject to random testing.
Performs diversified duties to provide best possible service to the industrial market customer base with the purpose of driving sales growth and optimizing customer experience.
Essential Functions:
• Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our customers.
• Maintain customer satisfaction ratings based on explicit criteria implemented by the company.
• Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
• Analyze and communicate lead times and customer order status.
• Provide product support.
• Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
• Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.
• Input data into the company computer platform.
• Assist in creating ways for delivering excellent customer service to irate or problematic customers.
Secondary Duties:
• Data Entry
Qualifications:
- Strong organization and time management skills.
- Ability to work in a fast pace environment and handle multiple requests simultaneously
High School Diploma or equivalent (GED) required.
Post high school education is preferred
Experience:
Customer service, sales, training or member retention preferred
Skills:
- Ability to quickly learn program and product knowledge Knowledge of products, manufacturing processes and products
- Intermediate Computer literacy utilizing Microsoft Word, Excel, PowerPoint and Outlook
- Polished phone demeanor, tone and etiquette is required
- Excellent verbal and written communication skills
- Ability to build relationships with clients, consumers and coworkers
- Good diplomatic skills and tact during stressful situations Strong desire and passion to help people.
WorkSmart is an Equal Employment Opportunity Employer. We prohibit discrimination and harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
In order to be considered for employment, applicants must have authorization to work in the United States.
Our company maintains a zero-tolerance policy for illegal drug use or possession in the workplace. Pre-employment drug screening may be conducted, and employees may be subject to random testing.
Job Requirements
Polished phone demeanor, Phone etiquette, Diplomatic skills,
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Ready to explore exciting job opportunities in and around Abbeville, South Carolina? The charming town of Abbeville, nestled in the heart of the Palmetto State, offers a perfect blend of historic charm and modern opportunities. With its picturesque streets, vibrant arts scene, and delectable Southern cuisine, Abbeville boasts a unique culture that is sure to captivate job seekers looking for a place to grow both personally and professionally. From strolling through the Abbeville Opera House, enjoying outdoor adventures at Lake Russell State Park, to savoring local favorites like fried green tomatoes, this area has something for everyone. Discover your next career move in Abbeville today!