WorkSmart Staffing
http://www.worksmartstaffing.com
http://www.worksmartstaffing.com
true
Customer Service Representative
528 Carwellyn Rd Abbeville, SC 29620 US
Posted: 04/27/2023
2023-04-27
2023-07-05
Employment Type:
Contract To Hire
Job Category: Customer Service Representative
Job Number: 6464
Job Description
Job Summary:
Performs diversified duties to provide best possible service to the industrial market customer base with the purpose of driving sales growth and optimizing customer experience.
Essential Functions:
• Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our customers.
• Maintain customer satisfaction ratings based on explicit criteria implemented by the company.
• Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
• Analyze and communicate lead times and customer order status.
• Provide product support.
• Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
• Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.
• Input data into the company computer platform.
• Assist in creating ways for delivering excellent customer service to irate or problematic customers.
Secondary Duties:
• Data Entry
Qualifications:
High School Diploma or equivalent (GED) required.
Post high school education is preferred
Experience:
Customer service, sales, training or member retention preferred
Skills:
Performs diversified duties to provide best possible service to the industrial market customer base with the purpose of driving sales growth and optimizing customer experience.
Essential Functions:
• Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our customers.
• Maintain customer satisfaction ratings based on explicit criteria implemented by the company.
• Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
• Analyze and communicate lead times and customer order status.
• Provide product support.
• Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
• Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.
• Input data into the company computer platform.
• Assist in creating ways for delivering excellent customer service to irate or problematic customers.
Secondary Duties:
• Data Entry
Qualifications:
- Strong organization and time management skills.
- Ability to work in a fast pace environment and handle multiple requests simultaneously
High School Diploma or equivalent (GED) required.
Post high school education is preferred
Experience:
Customer service, sales, training or member retention preferred
Skills:
- Ability to quickly learn program and product knowledge Knowledge of products, manufacturing processes and products
- Intermediate Computer literacy utilizing Microsoft Word, Excel, PowerPoint and Outlook
- Polished phone demeanor, tone and etiquette is required
- Excellent verbal and written communication skills
- Ability to build relationships with clients, consumers and coworkers
- Good diplomatic skills and tact during stressful situations Strong desire and passion to help people.
Job Requirements
Polished phone demeanor, Phone etiquette, Diplomatic skills,