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Job Openings

Customer Service Representative

Abbeville, SC 29620

Posted: 01/24/2023 Employment Type: Contract To Hire Job Category: Customer Service Representative Job Number: 8694

Job Description

Job Summary:
Performs diversified duties to provide best possible service to the industrial market customer base with the purpose of driving sales growth and optimizing customer experience.
Essential Functions:
• Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our customers.
• Maintain customer satisfaction ratings based on explicit criteria implemented by the company.
• Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
• Analyze and communicate lead times and customer order status.
• Provide product support.
• Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
• Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.
• Input data into the company computer platform.
• Assist in creating ways for delivering excellent customer service to irate or problematic customers.
Secondary Duties:
• Data Entry
Qualifications:
  • Strong organization and time management skills.
  • Ability to work in a fast pace environment and handle multiple requests simultaneously
Education:
High School Diploma or equivalent (GED) required.
Post high school education is preferred
Experience:
Customer service, sales, training or member retention preferred
Skills:
  • Ability to quickly learn program and product knowledge Knowledge of products, manufacturing processes and products
  • Intermediate Computer literacy utilizing Microsoft Word, Excel, PowerPoint and Outlook
Special Requirements:
  • Polished phone demeanor, tone and etiquette is required
  • Excellent verbal and written communication skills
  • Ability to build relationships with clients, consumers and coworkers
  • Good diplomatic skills and tact during stressful situations Strong desire and passion to help people.

Job Requirements

Polished phone demeanor, Phone etiquette, Diplomatic skills,

Meet Your Recruiter

Kayla Watson

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