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Customer Service Representative

Clarkesville, GA 30523

Posted: 03/09/2023 Employment Type: Contract To Hire Job Number: 9258

Job Description

Essential Functions Statement(s)
• Enter orders submitted by customers or account managers into the computer system and perform all related tasks.
• Communicate and collaborate with other departments as needed to expedite customer orders, requests, and needs.
• Answer inquiries, both internal and external, regarding order and inventory status, product lead times, pricing and packaging.
• Provide shipment routing information such as freight quotes and delivery times as required.
• Process and resolve customer complaints with the coordinated assistance of all required departments and resources, including
ordering tests or corrective actions that could determine the causes of product malfunctions.
• Distribute marketing and promotional material, such as product samples, brochures and catalogs as required.
• Coordinate customer activities with the Sales Department to support overall company initiatives, and departmental objectives
and projects.
• Process forms and paperwork required to satisfactorily perform the essential job duties.
• Possess enough of a working knowledge of Scovill product offerings, manufacturing techniques, applications, AR and Credit
functions and Marketing operations to satisfactorily perform the required job.
• Other duties as assigned.

Competency Statement(s)
• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Accountability - Ability to accept responsibility and account for his/her actions.

Education: High School Graduate or General Education Degree (GED): Required Experience: 2 plus years of experience
Computer Skills: Intermediate level of experience in Microsoft Office especially Excel. Advanced typing skills.
Intermediate internet and email ability. BPCS, MACOLA, SAP, or other similar software experience is a plus.
Other Requirements: Pleasant telephone voice/manner. Ability to multi-task efficiently.

Meet Your Recruiter

Kellie Wright

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